Multiple people can be registered to use the fingerprint reader if each person has an individual computer logon account. To set up the fingerprint reader to recognize your fingerprint, you must have a logon account on the computer and the account must require a password. Set up the fingerprint reader using Verisoft Access Manager instead of the HP Simple pass, Hence, I would request you to follow the steps listed below: Since it works fine on windows hello, it confirms that this isn't a hardware failure but a software issue, Good done a remarkable job performing the steps suggested earlier, great workĪnd don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed. That’ll help us and others see that we’ve got the answers! If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, Let me know if those steps worked for you.
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Find new device drivers if you changed operating systems.(Although the header may be different, the steps will solve your concern as well).
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I would like to take a moment and thank you for using this forum, it is a great place to find answers.įor you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.Īs I understand the fingerprint reader doesn't work,ĭon’t worry as I have a few steps to help you out,
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